If you need to Cancel DHL Label or reprint one, you can do so in just a few steps. It’s important to act fast—once DHL receives your package, you won’t be able to Cancel DHL Label anymore. You can use online tools or contact customer service to Cancel DHL Label or reprint it. Many people worry about making mistakes, but most issues are simple to resolve.
Tip: Before you try to Cancel DHL Label or reprint it, have your tracking number, shipment reference number, and account details ready.
Key Takeaways
Cancel your DHL label fast before the package is in the DHL system. This helps you avoid extra charges and problems. – Use online tools like MyDHL+ or Sendcloud to cancel or reprint labels. You can also call DHL customer service for help. – You cannot cancel or get money back after DHL scans or picks up your package. Always check all details before you ship. – Only reprint labels if they have a tracking number. If your label is lost or damaged, you can reprint it from your account or ask support for help. – Always check addresses and shipment details before printing labels. This helps you avoid mistakes and delivery issues.
Cancel DHL Label
Canceling a DHL label might seem hard at first. But it is easy if you know what to do. You should act fast before your package enters the DHL system. Here are ways to cancel a label on different websites and what happens next.
Cancel Online
Most people like to cancel DHL label online. It is quick and easy. The steps change based on where you made the label. Here are common ways to cancel a shipment:
MyDHL+
Sign in to your MyDHL+ account.
Go to “Shipments” or “Shipping History.”
Find the label you want to cancel.
Pick the shipment and choose to cancel the label.
Confirm your choice. The label will be voided. The tracking number will not work anymore.
Sendcloud
Open Sendcloud and go to “Created Labels.”
Click the menu next to “Print label” and pick “Cancel.”
Confirm the cancel. The label moves to “Cancelled labels.”
It can take up to two weeks to finish.
For DHL Germany, labels made before 16:00 can be canceled until 17:55. Labels made after 18:00 can be canceled within two hours.
If a canceled label comes back, the carrier may not let you cancel. In that case, delete the label in Sendcloud by clicking “Actions” and then “Delete” in Shipment details.
Shopify and ShippingEasy
You cannot cancel DHL labels on Shopify or ShippingEasy after making them.
If DHL has not scanned the label, you will not be charged.
Returns are not allowed for DHL eCommerce shipments.
For other carriers, ShippingEasy lets you cancel from “SHIPMENT HISTORY,” but not for DHL Express shipment labels.
DHL eCommerce
DHL eCommerce labels cannot be canceled in ShippingEasy or Shopify.
If the label is not used and not scanned, you will not pay.
Always check the help section for new updates.
Tip: Always void or delete labels you do not use. This helps you avoid extra charges and keeps your records correct.
Cancel via Customer Service
Sometimes you cannot cancel online or need more help. Then you should contact DHL customer service. When you call or email, have these ready:
Tracking number
Account number
Shipment reference number
Date you made the label
A DHL worker can help you or send a cancel request for you. They can also answer questions about charges or refunds for unused labels.
Cancel My Shipment in Transit
If your package is moving, you cannot cancel a DHL label or stop the shipment. DHL Express rules say once the courier picks up your package or you drop it off, you cannot cancel or get a refund for the label. DHL takes care of the shipment now. If your package gets lost or damaged, you can file a claim. But you cannot cancel or get a refund just because you changed your mind.
Note: Always check your shipment details before giving your package to DHL. After the package is scanned, you cannot cancel anymore.
Refunds
Refunds for DHL labels depend on the website and shipment status. Here is what you should know:
You can ask for a refund only if the label is not used and not scanned or picked up by DHL.
You must void or delete the label to get a refund. This makes sure you do not pay for shipments you did not send.
On MyDHL+, you can start a cancel and refund request from your shipment history. Act fast because some websites have strict time limits. For example, the same day for DHL Parcel UK or within 14 days for DHL Express shipment money-back guarantees.
Refunds do not cover extra charges like fuel, duties, or packaging fees.
If you miss the cancel time, you may still see the charge on your bill. Some websites, like DHL Parcel UK, give credits after billing if you did not use the shipment.
Aspect | DHL General Policy | DHL Parcel UK Specifics |
|---|---|---|
Shipment charged only when delivered or arrives in the destination country | Labels printed are charged unless deleted the same day | |
Scan Requirement | Shipments not scanned are deleted after 5 working days | Shipments cannot be deleted from Shiptheory; DHL cannot delete shipments on their end |
Voiding Importance | Voiding makes sure you do not pay for shipments not sent | Since deletion is not possible, charges show up on bills; credits given after billing if shipment unused |
Refund Process | Voiding unused labels can start refund requests based on carrier rules | Refunds handled with credits after billing |
Remember: Once you void or delete a label, you cannot undo it. If you need to ship again, just make a new label.
Reprint Shipping Label
Many people need to reprint a DHL label sometimes. This can happen if the printer jams or the label gets lost. Sometimes, someone just needs another copy. The good thing is, you can reprint a label if it has a tracking number. This means the label was printed before. The order changed from “New” to “Printed” in the system. When you reprint, you do not get a new tracking number. The tracking information stays the same. The shipment details do not change.
Reprint Online
Most people find it simple to reprint a label online. The steps are different for each platform. Here are some common ways to reprint a DHL label:
MyDHL+
Sign in to your MyDHL+ account.
Go to “Shipping History” or “Shipments.”
Find the order with the label you want.
Click the order and look for “Reprint” or “Print.”
Print the label again. The tracking number does not change.
Sendcloud
Sendcloud makes reprinting easy. Here is what you do:
Pick the label from this list.
Click “Print” to reprint it.
If you need to change shipping details, click the pen icon first.
For return labels, go to “Returns” or make a return from “Created labels,” then print.
You can print one label or many at once. Use a regular or thermal printer.
For manual orders, click “+New shipment” to make and print a label.
Other platforms, like eCommerce tools, have a “Print” or “Reprint” button in order history. Always check that the label has a tracking number before you try to reprint.
Tip: Only labels with tracking numbers can be reprinted. If the label was never printed, you will not see a reprint option.
Reprint via Customer Service
Sometimes, online tools do not work or the label is missing. In these cases, you can contact DHL customer service. The support team can send the label by email or help with problems. When you call, have your tracking number, order reference, and account details ready. Customer service can also answer questions about label formats or printer issues.
Troubleshooting
Reprinting a label does not always work right away. You might see error messages or the label might not print. Here are some common problems and how to fix them:
Common Error | Cause | Solution |
|---|---|---|
SHIPMENT_BILLING_TERM_DT1_NOT_AVAILABLE | DT1 not turned on for your account | Ask your account manager or carrier to turn on DT1 |
Missing quotes or undefined error message | Address, email, phone, or weight is missing | Check all fields; use DHL address validator |
Allocation weight is empty | Weight is zero or missing | Make sure weight is more than zero |
Wrong account number, username, or password | Check your info; contact DHL if it still does not work | |
UNDEFINED: Destination location invalid | Address is wrong or not complete | Fix the address; use DHL postcode checker |
XML Parsing Error (Description length) | Product title is too long | Make the product title shorter |
Declared value missing | Order value is zero | Enter a value more than zero |
Line1 attribute missing | Address line 1 is missing | Fill in all address fields |
Null Weight field invalid | No weight is set | Add weight to all products |
Invalid postal code | Postal code is wrong or not formatted right | Check and fix the postal code |
Dutiable segment Declared Amount Error | Shipment value is zero | Enter a positive order value |
General operation failure | DHL system is down or has a problem | Check DHL status; contact support if needed |
A common error is an invalid account number. This happens if the system does not know your account. Double-check your account number. If it still does not work, contact your DHL representative. Sometimes, open invoices or account problems cause this error.
Note: If the label will not print because of missing address details, use the DHL address validator or postcode checker to fix it.
Lost or Damaged Label
If you lose a label or it gets damaged, do not worry. Log in to your shipping platform. Find the order in “Printed” or “Created labels.” Then reprint the label. If you cannot find the label online, customer service can send a new copy by email. This way, your shipment can still go out without delay.
If someone wants to use a cancelled label, they cannot. They must make a new label for the shipment.
Common Issues
Address Errors
People often make address mistakes when making a shipping label. They might type the wrong city, street, or postal code. Sometimes, error messages pop up like “Address cannot be routed” or “ZIP code entered incorrectly.” These problems can stop your package from getting to the right place. The best way to fix these is to check the address with the DHL Compatibility Tool. People should look for missing house numbers or wrong Packstation numbers. They should also check for invalid email addresses.
If someone finds a mistake or needs to change the address, they can edit the order in their shipping platform. They should go to the “Errors” section and read the message. Then, they can fix the fields that are wrong. For Packstation deliveries, the address must use a special format. If the label is already printed, a reprint works for small fixes. For big changes, like a new address, they need a new label.
Sometimes, a label will not scan at a DHL service point. This can happen if the barcode is damaged or the label is canceled. In this case, they should reprint the label from their account. If the problem does not go away, they should contact DHL customer service for help.
Error Message | Solution |
|---|---|
Address cannot be routed | Check street, house number, ZIP code |
Invalid Postnummer | Enter correct number for Packstation |
ZIP code entered incorrectly | Use correct format (99999) |
Label not scanning | Reprint label or contact DHL |
Tip: Always check the address before you print a label. This saves time and helps avoid delivery problems.
Missed Deadlines
Missing the deadline to cancel a label can be annoying. If DHL already has the package, you cannot cancel or get a refund. DHL Express does not let you cancel after the courier picks up the package. If the label was never scanned, you will not be charged. If you make a mistake, contact the seller or courier right away. Keeping tracking numbers and order details helps with refunds. If you miss the deadline, you cannot cancel the shipment.
If the package is not given to DHL, there is no charge.
If DHL has the package, you cannot cancel or get a refund.
For mistakes, contact the courier before shipping.
Note: Act fast if you see a mistake. If you wait too long, you cannot cancel the label.
Avoid Mistakes
People can avoid mistakes by following easy steps. They should use the right address and tracking number on the package. Listing what is inside helps with customs and delivery. Taking off old labels stops confusion. If the package is fragile, mark it so couriers know to be careful.
Double-check the recipient’s address to make sure it is right.
Add a return address and contact information.
Print the label clearly and stick it on well.
Check all shipping details before sending the package.
Tip: Checking every detail before printing or canceling a label keeps shipments safe and on time.
If you act quickly, it is easier to cancel or reprint a DHL shipping label. Before you give your package to DHL, you can fix mistakes or print a new label in just a few steps. If you have a problem with your label, you can get help from DHL support by phone, chat, or even on social media.
Here are some easy tips for better shipping:
Always check each label for the right address, barcode, and shipment details.
Use DHL’s online tools to handle your labels, track packages, or set up pickups.
If you see a label problem or cannot cancel, ask support for help.
Resource | What You Can Do There |
|---|---|
Print, reprint, or manage labels | |
Help & Support | Get answers and live assistance |
Track Shipments | Follow your package with the label |
A good label helps keep your package safe and on time. Want to make your shipping better? Try our thermal label products for a great look every time.
FAQ
How long does a DHL shipping label stay valid?
A DHL shipping label usually stays valid for up to 10 days after creation. Some services may allow longer. Always check the label’s expiration date in your shipping platform. If unsure, ask DHL support for help.
Can someone cancel a DHL label after it gets scanned?
No, once DHL scans the label, cancellation is not possible. The shipment enters the DHL system at that point. If a mistake happens, contact DHL support for advice.
Is there a fee to cancel or reprint a DHL label?
DHL does not charge a fee to cancel or reprint a label if the shipment has not been scanned. If the label is used or scanned, charges may apply. Always void unused labels to avoid extra costs.
What should someone do if the label will not print?
Check the printer connection and paper. Try reprinting from the shipping platform. If the problem continues, contact DHL customer service. They can email a new copy of the label.
Can a person use a DHL label for a different package?
No, each DHL label matches one shipment. Using it for another package can cause delivery problems. Always create a new label for each shipment.